Selecting an HVAC Contractor can sometimes be confusing and frustrating. Here are some tips that Mike Rebholtz and his team at Alternative HVAC Solutions would like you to consider when selecting an HVAC Dealer/Contractor:
- For starters, your HVAC dealer should be licensed, bonded and insured. Industry certifications such as ACCA or NATE can be good indicators of a dealer’s or contractor’s credentials.
- Ask for and check references and reviews. Satisfied and dissatisfied customers speak volumes about the quality and professionalism of an HVAC dealer.
- Check for positive ratings with the BBB or other rating agencies, such as Diamond Certified.
- Get an estimate
- Ask about satisfaction guarantees or warranties on their work.
- Find out if the HVAC dealer offers contracts for ongoing maintenance or repairs.
Lastly, dealer/contractors who have undergone extensive factory training and have been certified by those manufacturers will hold elite level badges. They are held to a higher standard in terms of HVAC knowledge, professionalism and respect for your personal property. They offer a flexible and informative approach to the purchase or service decision and can be depended upon for both timeliness and top-quality work. These days, your HVAC system is likely one of the most technologically complex pieces of machinery in or around your home, not to mention a considerable capital investment. You want a well-trained and qualified HVAC professional installing, servicing or repairing it. What’s more, there are safety concerns when working with heating and cooling systems that utilize electricity, natural gas and toxic refrigerants in their operation.
Alternative HVAC Solutions Cares!
We care about your home and your needs. Our technicians will use their Residential Care Kit (RCK) to protect your home during your repair or installation. The RCK consists of crawl suits (for working in attics or crawl spaces), disposable booties, cloth tarps to protect floors, plastic to protect furniture and hanging clothes, and heavy duty mats to protect carpet and walkways. Our highly trained staff and crew were selected for their dedication to customer satisfaction, positive attitude and industry knowledge. All of our employees have undergone extensive training. Every member of our staff is friendly, knowledgeable and responsive. Your 100% satisfaction is our goal.
Before the Service Technician Arrives. . . Behind the Scenes
When one of our customer service representatives answers the phone or responds to your email, you should be able to hear the smile in the representative's voice or in the tone of the email. Thank you for choosing us!
The service associate will introduce his or herself, thank you for calling and then ask what he/she can do to help you. When arranging appointments, we will provide detailed information related to the procedures and timelines associated with your service. Our employees will demonstrate a thorough and accurate knowledge of all services offered and provide prompt and courteous service.
We understand that your life is being disrupted by the lack of comfort you are experiencing because your heating or cooling system isn’t working as expected so we will do our best to repair or replace your unit as quickly as possible so you can get on with your life! Our HVAC technicians are specially trained to install, repair and maintain HVAC systems of any type, size or brand.
Honest and Professional – Our Commitment
Our philosophy, which has been ingrained throughout the company from 35 years of technical expertise and sustained excellence, has built a culture of education and trust that has enabled our customers to make informed decisions about heating, cooling and air quality systems. As much as half of the energy used in your home goes to heating and cooling. So making smart decisions about your home’s heating, ventilating and air conditioning (HVAC) system can have a big effect on your utility bills and comfort. Our role is to diagnose and then advise you on the best options available to you. We recognize that every situation is different. We will provide you with the information you need so you can make the best, most informed decision for you and your budget. Your 100% satisfaction is our goal.
If you choose us, we will maintain a file with your complete service records so we will know what type of equipment you have and when it was last serviced. This will save time and expense when your equipment needs to be serviced again!
Our Technician. . .
An email with a photo of our technician will be sent prior to the appointment. Our technician will have clean hands and boots and will wear a collared shirt with his name and the Alternative HVAC Solutions company logo. He will arrive at the appointed time to knock on your door or ring your doorbell.
He will then greet you by identifying himself with his full name and our company name. He will be respectful and courteous. He will then confirm, in general terms, the plan for the service and approximately how much time he will need to complete the service. Before he enters your home, he will don boot covers and place tarps to protect floors. He will also cover clothing and anything else exposed in the work area.
If it appears that your furnace or air conditioner is near to or has reached the end of its useful life, and before making any costly repairs to equipment that might be getting to the end of its intended life, our technician will take as much time as you need to explain every option. We want you to feel educated and fully informed. We live and breathe HVAC every day and understand that you may only have to make decisions about your HVAC system a couple of times in your life. So, our technician will provide you with the information you need to make the best, most informed decision for your comfort, situation and budget. We guarantee 100% customer satisfaction.
Our technician will clean thoroughly, the work site and all areas he visited. He will explain what was done and what is next, if anything. He will then thank you and ask for a review. He will provide you with our “Review Sheet” which has links to Yelp and other places you can leave a review. He will then leave, promptly. We understand that you want to get back to your life. No matter how terrific we have been (and we expect to be terrific!) we understand that this has been a disruption to your life and you will want to get back to it ASAP. We will always be respectful of your time.
We will follow-up with a “Thank You” card, within 30 days, that includes three business cards we’re hoping you will give to friends and neighbors.